Refund and Returns Policy

At Sana, we are committed to providing the highest quality digital products to enhance your health and beauty routines. As all of our products are digital, we’ve created a Refund and Return Policy that ensures a smooth and fair process for our customers. Please read the following guidelines carefully.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  1. Technical Issues:
    • If you experience technical difficulties that prevent access to or proper use of the purchased product and the issue cannot be resolved after troubleshooting, you may be eligible for a refund.
  2. Incorrect Product Delivery:
    • If you receive a product that does not match the description or differs significantly from what was purchased, you may qualify for a refund.
  3. Defective Digital Files:
    • If the digital product is corrupted, incomplete, or defective, and a replacement cannot be provided within 7 days of purchase, a refund may be granted.

Non-Refundable Situations

Refunds will not be granted in the following situations:

  1. Change of Mind:
    • Due to the digital nature of our products, we do not offer refunds for simply changing your mind after making a purchase.
  2. Customer Misunderstanding:
    • Refunds will not be issued if the product was purchased due to a misunderstanding of its content or features, as all products are clearly described and previewed before purchase.
  3. Unauthorized Use or Distribution:
    • If the product has been downloaded, shared, or used in an unauthorized manner, the purchase will be considered final.
  4. Late Requests:
    • Refund requests made more than 14 days after the original purchase date will not be considered.

Refund Request Process

To request a refund, please follow these steps:

  1. Provide Proof of Purchase:
    • Include your order number or transaction ID to verify your purchase.
  2. Explain the Issue:
    • Provide a detailed explanation of the problem you encountered, including screenshots or other relevant documentation to support your claim.
  3. Review and Response:
    • Once your request is submitted, it will be reviewed by our team. You may be contacted for additional information if needed.
  4. Resolution:
    • If your refund request is approved, the refund will be processed within 7-10 business days and returned to the original payment method.

Alternative Resolutions

In cases where a refund is not possible, we may offer the following alternatives:

  • Product Replacement: A corrected or updated version of the purchased product.
  • Store Credit: A credit for future purchases on our website.

Important Notes

  • All sales are final unless they meet the conditions outlined above for a refund.
  • This policy is designed to protect both our customers and the integrity of our digital products.

By purchasing from Sana, you agree to the terms outlined in this Refund and Return Policy.